€44 Transavia Promo Codes ➡️ ( Transavia Coupon Codes) April 2024

The most redeemed Transavia discount codes

About Transavia Coupon Codes

Increased Webcare efficiency.

Webcare of 7 countries all managed in one platform.

Transavia's main goal is to answer all the comments and questions customers send them on social media with a quick response time. With over 10,000 thousand messages coming in on a weekly base, it is important for them to keep customer service high and make their.

Most accessible budget airline in Europe.

Transavia is the most accessible budget airline in Europe and is leading the way in hospitality, service and digital services. They offer an attractive basic ticket price for both leisure and business travelers, with additional (paid) products and services. Transavia carries 10 million passengers a year and operates with a young and environmentallyfriendly fleet.

Keep Customer Service high & Make their Brand Stronger. The challenge of Transavia stood out of 3 main topics. The first challenge was to manage the webcare from 7 countries (NL, FR, DE, UK, IT, SP, PT) , managed by webcare teams, all in one social media management platform. Their goal was to maintain a high level of service in a highly efficient way including as minimal efforts from their agents as possible. On top of taking care of the webcare via one platform, Transavia was also looking for a platform that provides them a dashboard to monitor all the social media activities on both country and brand level, to be able to monitor the impact of social media on their brand in different countries. Finally, Transavia was looking for a partner that could simplify the way they managed the scheduling process of organic social media content. They were looking for one overview of content from all countries, a solution for posts created by external parties and a solution to schedule on multiple social media channels at one time.

Customised dashboards to increase efficiency of webcare agents. To solve the challenge of one overview of the organic content and the creation part by external parties, Transavia could use the Content Calendar of Media Injection. With the use of different projects for each country, they could get an easy overview of posts scheduled per country. With the use of different user rights, external parties could get access to only the scheduling functionality of the platform to quickly create posts.

The Conversation Dashboard enabled agents to easily manage webcare. With the use of filters we could set up a personal desktop for each agent focusing on the languages or message types that they were managing. Once this was running we looked into how we could save an agent time in the process of answering a message. If something took them three clicks we figured out ways to reduce it to one. For one agent it would save them a second but in taking that over all the agents it lowered their average response time with minutes.

The Monitoring of all social media activities was tackled by creating weekly and monthly reports, managed by us. We also analyzed why numbers raised and/or declined to help them improve the social media strategy.

5 Years of working together on highly efficient Social Media Management and Webcare for 7 countries in 1 platform

Since the start of our collaboration in 2013, Transavia and Media Injection have been working closely together on platform innovations resulting in a strong relationship. There's a trust between both parties that goes beyond the functions of our platform which is about expertise. We know them, the company and the employees and they know us. We always look beyond our platform, keep Transavia's goal in mind and think of how we can support them in taking next steps in social media marketing whether that is on web care level or content planning.

Out of their 250 users we know exactly who are content planners, who we have to reach out to with regards to the numbers or who the webcare agents are. We proactively reach out to the right contact whether it is about a new feature or update.

Transavia has trust in Media Injection that they are not only there to help them with a question about a function, but that they really think with them about how they can get the maximum use out of our platform, what their goals are and where they want to grow to in the future.

To be able to continue to provide it, it is now essential to bring this activity back to balance,' said Anne Rigail, chief executive of Air France. 'I salute the quality of the dialogue we have had with all the social partners to give Air France the means to achieve this by 2023, making the best use of the unique strengths of the various companies in the group.' 'Coupled with the renewal of our fleet, this reorganization of our activity will also enable us to achieve our objectives in terms of sustainable development, with a 505 reduction in our domestic CO2 emissions by 2024,' Rigail continued.

Started by an American with three DC-6s in 1965, low-cost-carrier Transavia has grown to become the second-largest airline in the Netherlands. Now wholly-owned by its parent compatriot KLM, what began as a small-scale charter operation has grown to reach close to 90 destinations in over 20 counties. Let's take a look at how it got there.

Transavia.com is a Dutch low cost airline that offers charter flights and scheduled flights to summer and winter holiday destinations around Europe and to the Mediterranean. We are market leader in holiday air travel in the Netherlands. Our clients consist of tour operators, that have their own internet portals available to them, as well as final consumers with whom we communicate through our up-to-date website.