$38 JivoChat Promo Codes ➡️ ( JivoChat Coupon Codes) April 2024

The most redeemed JivoChat discount codes

JivoChat is a suite that uses customizable and innovative mobile chat wizards, especially useful for companies that want to optimize communication with customers and offer a memorable experience that will motivate users to sign up, read their content or buy their products. JivoChat is packed with exceptional features, such as real-time visitor tracking, chat logs, hotkeys, page view history and what is most important - an unlimited opportunity to engage customers .

Primarily geared towards small and medium-sized businesses, JivoChat suggests a flexible pricing scheme, broken down into a free but feature-limited package, and an affordable plan for professionals that supports all the necessary features. At the same time, the JivoChat is incredibly well integrated and can fit any software infrastructure you may have previously installed. Being SaaS, JivoChat will not require you to download, install or purchase hardware and software, but it will work with the resources you already have at your disposal. You can also use their 14-day free trial to explore the features before you start using it.

JivoChat is based on agent efficiency. JivoChat helps agents efficiently manage thousands of chats every day and increase sales.

Reply to customers while away from the desktop

Travelling? Seldom in the office? No problem. Interact with your website visitors wherever you are with the JivoChat app for iOS or Android and you'll never miss a sale.

Use JivoChat in a browser

Don't want to install the app? Chat with your website visitors via the JivoChat browser interface. JivoChat works with all browsers on Mac OS, Windows and Linux.

JivoChat CRM functionality - Make your customer base even more effective

JivoChat is not just a way of communicating with customers. We provide a service that helps you set up communications, develop customer relationships, keep them and get more orders. For this, we are adding new CRM features.

tag

Clean up your database by segmenting users based on specific criteria. Create your own set of tags to discover the most frequent customer inquiries, sharing special purpose requests, and relationship between first time and repeat requests. This is especially useful if you have a lot of chats.

Opinions

This feature will help you optimize communications with returning customers. Describe the results of the dialog box in the comments, specifying the argument and the result. If the customer contacts you again, you or your colleagues won't have to reread the chat and the most important information about the client will be at your fingertips. This will save time and improve the user experience. The customer will know you remember them.

JivoChat has even more CRM features that will help you serve customers better.

reminder

Reminders make it easy for you to continue your support. With it, you will never forget the arrangements and contact a customer in time. Create a reminder in a dialog with a customer, leave a description and set the time. The app will remind you of the customer. You will be notified in both desktop and mobile apps.

The states

You can assign each customer a specific status. This will help clean up your customer database and identify the most profitable customers you need to serve. The statuses show which stage the customer is in. Use the predefined states or add an unlimited number of your own.

Responsible agents

You can assign an agent responsible for all dialogs in the dashboard on the right. This will help distribute activities across the team and make your customer base even more effective.

Repeated customer inquiries will initially be sent to the responsible agent. Only if they don't respond, the notification will be sent to all agents in 15 seconds.

Most of the CRM features are available in the free version of Jivo.

How to optimize your product page for conversions

The product page is one of the most critical pages in your online store. Therefore, it takes extra effort to optimize it to drive conversions. After all, that's where potential customers get to know your products best, evaluate your prices, and begin their decision making.

With this in mind, some critical elements need to be added to grab the attention of visitors and help boost sales.

Check out our tips on what your product page should offer and how each of these aspects impacts your customers.

Optimize it for SEO

Search engine optimization is not exclusive to your content marketing strategy, such as your blog articles, videos, among other types of content.

In fact, all of your pages should be SEO optimized, especially the product page. You want your products and offers to appear on the first page of Google when someone searches for products or categories you sell. To do this, make sure that certain aspects of your page comply with SEO guidelines, such as:

Use descriptive URLs instead of unwanted codes, and be sure to include keywords so search engines can understand the page content.

Keep track of page loading speed, which should not exceed 2 seconds. In addition to affecting rankings, a slow page reduces the chances of retaining customers.

Use clear, traceable images. Use the 'src' attributes for the filename and 'alt' for the image content (be sure to include the keyword here).

Provide detailed and complete descriptions of the product and include keywords about it. Search engines also consider this data as relevant content when ranking your product page.

These are just a few of the many ways to optimize product pages for SEO to increase conversion rate through organic traffic, coming from search engine results pages (SERPs).

Provide high quality images

As mentioned above, your photos need to be clear and traceable, which doesn't mean they shouldn't have a high, pixel-perfect resolution.

In the digital marketplace, customers cannot normally see the actual dimensions of the product, nor can they feel or touch it.

For this reason, product images must convey everything customers need to know about a product's appearance and physical characteristics.

Also, if you offer different colors and variations of a product, be sure to allow the customer to switch between them and provide an image for each version. For clothing and accessories, be sure to consider portraying the people wearing it whenever possible.

Add upselling and cross-selling elements

You've probably visited online stores that provide menus and sections like "other products you might like" or "see also in this category". These sections within the page are intended to use up-selling and cross-selling strategies.

For example, Amazon and many other markets do this already.

When upselling, your goal is to present better (and usually more expensive) alternatives to increase the average ticket value of your ecommerce.

This strategy is common practice in stores that sell technological devices, albeit not exclusive ones. They provide direct comparisons by presenting the technical specifications of products in the same category, such as smartphones, laptops, refrigerators, televisions, etc.

As for cross-selling, you can offer accessories and other products that complement the customer's initial choice. For example, offer headphones and cell phone cases to visitors looking for smartphones.

Also, be sure to install a shopping cart in your online store so that customers can easily add more products to the list and keep track of the final order value.

Terms of payment, delivery times and shipping costs

It is important to allow visitors to quickly identify payment terms, delivery times and shipping costs.

Another great way to optimize your product page for conversions is to inform about how the logistics work, regarding shipping costs, average delivery times, etc. Also, consider providing a delivery cost calculator so customers can know exactly how much they will pay.

This is a strategy that helps increase assertiveness during customer decision making, while also helping to avoid abandoned shopping carts on the checkout page.

Don't forget to make shipping a competitive advantage in your e-commerce, increase your sales by offering fast delivery speed at low cost.

Leverage your sense of urgency and your loyalty program

Loyalty programs serve as an added "push" to help a customer make their purchase decision, so make sure you make it visible and use the call to action for them.

Regardless of the type of loyalty program you offer, make it clear to the visitor how buying a product will reward additional benefits, which adds more value to your offerings.

Also, don't miss the chance to take advantage of your sense of urgency by offering discounts and special sales for a limited time. To do this, alert customers of the duration, limited stock of products, among other aspects that can push them to make a purchase decision faster.

Provide live chat that offers smart triggers

Even if you think you've provided all the information a customer needs, it's still very common for visitors to have questions before making a decision and purchasing a product.

To mitigate this problem, increase retention rates, and generate more sales leads, you should consider investing in a live chat solution that offers smart triggers, such as JivoChat.

A live chat helps prevent potential customers from leaving your page due to unanswered questions.

Smart triggers are automatic, customizable messages that allow your team to reach customers in real time. The goal is to get customers to talk to your team, giving them the ability to offer a personalized online shopping experience.

Allow customer reviews

In addition to helping customers be more assertive in their buying decisions, did you know that customer reviews can also help you rank better on search engines?

According to Google, pages with reviews that mention the keyword or product name are generally ranked higher in the SERPs (Search Engine Results Page).

By enabling customers to reviewing your products, you are allowing them to market your products and help you rank higher.

True, this also leaves room for negative reviews. However, these are just as important to your business. They allow you to quickly identify problems and take action.

Optimize your product page for conversions right away

Now that you know everything a good product page should offer, it's time to optimize your product page and start converting more visitors into paying customers.

Last but not least, don't forget to find out how JivoChat can help you retain and win even more customers by offering an all-in-one live chat solution designed to drive sales.

May success and efficiency assist you when working with JivoSite!

More statistics. Telephony and callback reports

A missed call is a lost customer. Considering the acquisition costs, every missed call entails losses. Missed calls are still among the most popular reasons businesses lose customers.

Remedy? Transparent processes Discover the updated Statistics section. It now has two new cards: Virtual ATS and Callbacks.

How does it work

Incoming and outgoing calls

The section stores and displays all call data. The graphs show the total number of calls and the ratio of received and missed calls, as well as successful and unanswered outgoing calls. You can filter the data by phone number, agent and date. Specifically, you can find out which agent made the most calls in the last week and which agent missed the most calls than all other operators.

callback

This card is designed in a fairly similar way. Here you can see the total number of calls and the ratio of answered to missed calls. Using filters, you can group data by website, agent, or date. Therefore, you can see on which website customers have requested the most calls and how many of them your agents answered. Our data shows that the call back feature doubles the number of calls from a website. You can easily see it for yourself!

Aggregate report

The data of the two cards are shown in the aggregate report. You can select a period and export a report in XLS or CSV.

How to use the data

You can track agent load telephony statistics and timely team strengthening or agent schedule modification.

The performance analysis is just a few clicks away - the report will show you how fast each of your employees is answering calls and how long it takes them to talk to a customer. This information will help you make more informed decisions.

6 reasons why you need to start tracking chat conversions

Would you rather text your friends or call them? How about someone you don't know? Most people prefer the convenience of text messaging and the same goes for consumers. 57% of consumers prefer live chat as a method of communicating with businesses.

If your business has live chat, people will use it. If customers use it, you need to follow it. This means capturing every new lead that comes in via chat, keeping track of each lead's details, and tying it all to responsible lead marketing.

Whether you've just added live chat software, are revamping your website, or are rethinking your entire approach to lead tracking, it is vital to capture chats the right way. Read on to find out six reasons to take the chat monitoring.

1. You will be able to repeat the procedure that the chat gave you

As a digital marketer, you always try to figure out how to accomplish two things:

Drive traffic to your website.

Optimize your site so that visitors want to contact via chat, phone call or fill in the form.

When a visitor starts a chat, this is a win for your business. It is in your best interest to understand how you achieved that victory so that you can repeat the process moving forward. This means figuring out which marketing channel inspired the person to visit your site and identify the page on your site that prompted them to chat.

Once you have all this information, you can double down on the effective marketing campaign and direct people directly to the page that led to the chat. This creates a powerful positive feedback loop on marketing effectiveness.

2. Chat monitoring makes Google Analytics more powerful

Using Google Analytics (GA), you can get a complete picture of the conversion funnels your customers go through before reaching via chat. GA lets you see which page the lead landed on, which page they went to, and which page they were on when they started the chat.

The key to this insight is using Google Analytics conversion goals. Once you've added "chat" as a conversion goal, you can use your lead tracking software in partnership with Google Analytics to see all the marketing data behind each chat conversion. You will be able to see the whole trip; from the marketing campaign to the navigation of the user's website and from the moment they decided to get in touch via chat. With all this information, you will be able to produce detailed reports that reveal how you can further optimize your site for more chat conversions in the future.

3. The more lead data you have, the more information you get.

Just because you can track chat conversions doesn't mean you're gaining the full advantage. Most businesses have no problem tracking the occurrence of a chat conversion, and some may even track responsible lead marketing.

Competitive advantage comes from capturing the complete advantage; information beyond the marketing source and conversion such as the page they landed on, the page that inspired them to reach, chat transcripts, the device they are using, their contact information and more. With more data, you can create reports that show more insights into which marketing channels are working.

4. Capturing chats will allow you to answer all your marketing questions

The idea behind data-driven marketing is that more data allows you to answer more questions about your marketing. If you can track all the details of each chat lead, you can answer questions like;

What marketing inspired a customer to reach via chat?

Leads that enter my business lead to sales?

When a customer is contacted via chat, is that a good advantage or a bad advantage?

How much are my chat contacts worth compared to my form filling contacts?

Whether you work in an agency or are an in-house marketer, you will have to face questions about your marketing efforts. The more data you can collect, the more confidence you will have in your answers.

5. You must be able to analyze chat leads along with all other leads.

When buying a tool that allows you to capture chat conversions, look for tools that display chat conversions together to all other conversions such as phone calls, form filling and e-commerce transactions. With each lead in one place and considered, you can sort and filter your lead data to uncover insights.

Organizing your live chats along with your phone call, form filling and eCommerce data will give you the most complete snapshot of your marketing effectiveness. The point of tracking chat conversions (as well as all other types of conversions) is to secure your marketing data accounts for each lead. When no cables slip through the slots, you can be sure your data is accurate and usable.

6. Detailed chat monitoring helps both marketing and sales teams.

Tracking chat down to lead details gives you the ability to identify which chat conversions are from good leads and which are junk leads. Spam wastes everyone's time and can skew your marketing data making campaigns more effective than they actually are. Disqualifying these bad leads prevents junk leads from reaching your sales team and clog their pipelines. When you can clearly identify good leads, you give your salespeople the assurance that the marketing team is only passing on the best leads possible.

Ready to start monitoring your chats? Let's talk about the next steps. First, make sure you have a powerful live chat tool like Jivochat installed on your site. So, look for a lead tracking tool like WhatConverts that allows you to collect all leads in one place. Once you've done these two things, you'll be ready to discover all the marketing insights that come with an effective live chat system.