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Our Approach to Sustainability

As a global corporate citizen, we fulfill our social responsibility, deliver innovative products and services and create economic, social and environmental values.At Samsung, our sustainability management aims to create integrated values. Not only do we create economic values by maximising profits and shareholder values, but also we take on a stronger responsibility as a global citizen to create social values. As we deliver innovative products and services along the value chain, which is based on the core values we pursue at Samsung, we generate values in the fields of economy, society, and environment. We monitor the financial and non-financial impact that we exert on society throughout the process so that we maximise our positive impact.

Economic Value Creation

Our endeavors to create innovative technologies and products pave the way to generate profits and secure new growth drivers. We strive to embed innovation into the fabric of our corporate culture while creating synergies through the use of external resources to pursue open innovation. In doing so, we take a step closer to building an ecosystem to develop innovative products that cater to the needs of today's rapidly-shifting market.

Social Value Creation

As a global corporate citizen, we create social values in a way that is aligned with the UN Sustainable Development Goals (SDGs). We especially pinpointed goals that are highly relevant to our business conduct and are analysing our negative/positive impact in attaining these goals. Furthermore, we will discover and fully explore business opportunities that contribute to reaching the UN SDGs.

Creating Value through Sustainable Management

At Samsung Electronics we care deeply about the planet and society. We are convinced that constructive dialogue with civil society plays a critical role to promoting sustainable living, and therefore we strive to effectively engage with our stakeholders. As a global company, we recognise that it is sometimes difficult to find the right channel to approach us. To improve accessibility for all civil society wishing to engage with us, we have created the one-stop communication address: civilsociety@samsung.com

What will happen with your message?
Once you contact Samsung Electronics at civilsociety@samsung.com we will acknowledge receipt of your message and a member of our sustainability team will contact you. We will use any personal data which you provide to us in accordance with our privacy policy (www.samsung.com/uk/info/privacy) .

Samsung Product Warranty

All Samsung products come with a manufacturer's warranty. To confirm the length of your warranty, please find your product in the list below.

You can register your products with Samsung Members and update your contact preferences, so you receive emails from us related to the products that you own.

Samsung also offers optional extended warranty offers, including our 5 year home appliance warranty and 2/3 year microwave oven warranty. Here you can comprehensively register and activate your products for these warranty types.

If you need to make a warranty claim, it's best to contact us, so we can help guide you through the process.

Warranty Policy

General

The warranty card and warranty information included with the product provides details of the warranty for the product and the associated terms and conditions.The information included with the product may provide a specific website address for the warranty information, in which case the warranty for the product is as stated at that website address.The warranty periods and warranty services referred to above are intended as a guide only and variations may occur. If there are differences between the warranty card and information included with the product and the information shown above, the warranty card and information included with the product shall apply.The warranty periods apply from the first date of purchase of the product. To obtain warranty service, the original proof of purchase will be required and the serial number affixed to the product must be complete and undamaged.

The warranty covers defects in materials and workmanship. The warranty may not apply to consumable items included with or in the product, which may have a reduced or no warranty period.The warranty card and warranty information included with the product will state specific exclusions to the warranty (e.g. where a defect is caused by misuse or unauthorised repair of the product) which must be checked before requesting service under the warranty.

To obtain assistance under the warranty, please contact Samsung using the details in the Contact Us section

European

Consumers who are using a product in a country in the European Economic Area and Switzerland ('Europe') which was first purchased in another country in Europe can obtain warranty services. The period of the warranty and the warranty service provided will be those of the country in Europe where the warranty claim is made.

The minimum warranty to be provided in Europe is shown here

Please note that this is a voluntary manufacturer's warranty and provides rights in addition to, and does not affect statutory rights of end users. When you buy a non-European device, it is not covered under our European Warranty Policy. In that regard, when making a purchase please do check that the device is a European model.

To make a claim under this warranty, end users must produce the original proof of purchase (i.e. when the product was originally sold to an end user).

Promotions extending or enhancing the terms of the limited manufacturer's warranty are country specific and cannot be claimed in countries other than the promoting country.

To obtain technical assistance or to book a service/repair for a product first purchased in another country in Europe, please contact Samsung using the details in the Contact Us section.