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Ease of Use

HideMy.name is easy to install using the Download button on the website, which gives you access to the free trial. To upgrade to the paid service, click Log Out and then click on the Buy VPN button.

Once you've installed the software, choose the server you want to connect to and click Connect; you are ready to surf anonymously and securely. To change your settings, set up a different protocol, enable a proxy, or test the speed of your connection, click on the Settings tab.

If you want the additional security of a kill switch, you will need to set it up manually. Support can be reached through live chat or email to guide you through the process.HideMy.name VPN offers multiple subscription lengths: 1 month, 6 months (semiannual), 1 year, 2 years, 3 years, or 5 years. If you choose to pay yearly, you save around 65% compared to paying monthly; a 5-year commitment brings the savings up to 75%.

The cost of the VPN is comparable to other VPNs that offer a similar level of service, functionality, and connectivity. It offers value for your money if you are looking for a secure VPN for general surfing activities, torrenting, and private communication.

HideMy.name offers a 1-day free trial that gives you unlimited access to all its services and features. However, you will not have access to all the network's high-speed servers during the trial; these are only available through the paid service.

HideMy.name does, however, offer a 30-day money-back guarantee so you can try the service at no financial risk.

Canceling the service can be achieved through the support tab on the website.

Reliability & Support

HideMy.name provides a reliable service. During testing, we were able to connect to our chosen servers with no difficulty and experienced no dropped connections. Each time, we were assigned an IP address that matched the chosen server location.

We accessed numerous different sites, including VoIP providers, with no difficulties. However, accessing streaming sites was not as simple as the provider suggests. While we were able to access YouTube, HideMy.name could not bypass the geoblocks on Netflix (any country), regardless of the connection protocols we used.

We experienced similar issues with the BBC iPlayer and ivi-ru (a Russian streaming website), both of which HideMy.name lists as accessible with its service.

Support on the HideMy.name website consists of a detailed and well-organized FAQ page. All aspects of using the VPN are covered, including troubleshooting and technical support for torrenting.

Customer service can be reached through an online contact form or live chat. The live chat service is not 24/7; the tab includes a notification regarding whether agents are online.

When chat is not active, messages are responded to via email once someone is available to deal with the query. We received a response within two hours. However, the response was not particularly detailed or helpful.

We also used the online contact form to ask further questions, again receiving a response within two hours. In this case, the response provided the information we needed, with detailed suggestions on how to solve the problem we had encountered.

Unfortunately, contacting customer service to cancel your subscription is not as straightforward as it first seems. We gave our reason (lack of streaming on our chosen sites) and requested our refund. The first reply we received included links to the refund policy and steps to try and resolve our streaming connection issues (which didn't work).

We replied stating that we wanted to continue with our cancellation and were met with further questions about the steps we had taken to resolve our issues.

Overall, the company seems very reluctant to cancel a subscription. While the information the support agent offered was an attempt to help, it would have been more helpful if those suggestions had been given when we first inquired about our inability to stream content.

The Bottom Line

Great security but limited streaming accessibility

HideMy.name offers strongly encrypted connections to a small but reliable network of servers. It provides numerous configurable features, several connection protocols, torrenting support, and clear data use and privacy policies. However, the quality of customer support is unpredictable, and the VPN is unable to consistently fulfill its promises about streaming and bypassing geo-restrictions. If you're expecting more from a VPN, as we do, then we suggest you check out global, trusted providers instead.

Why Most Speed Tests are Pointless & How We Correctly Test VPN Speeds

Speed determines how fast content uploads, so if you're torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.

HideMy.name VPN: Is it worth what you pay for?

Virtual private networks allow individual subscribers to browse the internet securely without compromising on their privacy. There are multiple VPN companies in the market, so it's very important to find the right service provider of them all.

HideMy.name VPN service provider is formally known as Incloak, which should ring a bell definitely. It offers one of the most secure software for Windows, Mac, iOS and Android users to stay protected and undetectable.

Is My Privacy Protected with HideMy.name?

HideMy.name VPN is very serious about the privacy of its subscribers. The official privacy policy statement of the company states: Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone. To maximize your privacy we collect the minimum information required, and that is your email address. We do not request or store your name, IP address, physical addresses, phone number or any other personal information.
This statement says a lot about the quality of privacy that the company follows, and it's quite hard to find a company that follows such a strict policy. We hope the statement is proved in reality as well. The company also states that they send site access information to Google Analytics to improve the performance of their service. It also states that only a portion of the IP address data is sent to the Google Analytics service. The statement from the company reads: If users are concerned with being tracked by Google analytics scripts on our site or any other site running Google analytics, we recommend installing a browser add-on which allows you to opt out. So, if you're concerned about your privacy a lot, then you could implement this to avoid being tracked this way. Payments are also processed by a third party payment provider and the company assures that they don't store any payment detail or other confidential data of the subscribers signing up for any of the membership plans on offer. The presence of a kill switch feature would have enhanced the privacy quotient even further, but it's not on offer, which is a slight drawback.