90% Joom Promo Codes ➡️ (6 Joom Coupon Codes) April 2024 Australia

Birthday promo

Promo sale period: June 1st to June 7th.
Countries where this promo applies: all countries where Joom is available.
Promo sale platform: the Joom application or website. Promo sale goal: bringing additional attention to products for sale on Joom.
Promo sale organizer: SIA Joom, a company registered in the Republic of Latvia, registration number 40103993365, company address: Latvia, Riga, ul. Gustava Zemgala, 78-1, LV-1039.
Participants: all registered Joom users.
Terms and conditions:

• The user must install the Joom app or sign in via the website version of the app. For iOS users, the minimum app version is 2.34.1. For Android, the minimum app version is 3.30.
• For iOS and Android, push notifications must be allowed.
• Allow email notifications to the email address used for registration, or tied to the social media profile used to sign in to the app.
• Open the app or visit the website while logged in between June 1st and June 7th.

Description of the promo: as long as the above terms and conditions are observed, from June 1 to June 3, users will gain access to certain discounts for certain products. These items will be available for purchase from June 4th to June 7th at the discounted price. The promo participants will be the first to receive push notifications or emails detailing the start of the promo and the arrival of the price discounts.

How can I order?

Place an order is very simple:

1. Select a product. Choose its option (color, size, configuration)out of the seller´s selection.
2. Click on the "Add to Card" button to add the item to the cart
3. In the card, select the number of items. (The default is 1. The maximum is 20.)
4. Enter the full shipping address (including the zip code and apartment number), personal details, phone number, your e-mail.
5. Check the entered data and confirm it.
6. Pay for the order in any way convenient for you
7. And voilà!

How to input card information?

You need to input the following card information to purchase a product:

• Card number
• Expiration date
• CVV/CVC code

Why is my payment being declined?

Card payments can be rejected for the following reasons:

• you are using an expired card;
• not enough funds on the account;
• card details, for example, its validity period or CVV / CVC security code was incorrectly entered;
• there is a restriction placed on online purchases on your card;;
• your card has been frozen by your bank or is for blacklisted for some reason;;
• 3DS code was not entered (if required);
• there are some temporary technical issues on either the bank's or payment system's side.

If your payment was declined, contact the bank that issued your card to get more information. We do our best to improve our payment acceptance system and work closely with our payment systems partners.

I was charged, but the order was not placed. What should I do?

Please check the detailed statement of your account and make sure that you were actually charged.
If the charge has occurred, please, contact our Customer Support. How to contact our Customer Support? You can do this by clicking on the chat button in the upper right corner. To expedite the solution of the issue, please send us the following information:

1. Card mask. These are the first 6 and the last 4 digits on the card. For example: 123456 ****** 1234. We will check the payment history using the map mask
2. Date, time and amount of charge.
3. A screenshot or a photo that shows the charge

How do I change the size/color of the item before shipment

In order to change the item you've already bought, you must first cancel the order, and then buy the item again. Please note that you can cancel the order within 2 hours from the time of payment, while the order is still in the "Paid" status. If 2 hours have already passed and the order has passed to the status "Confirmed", it can not be canceled. How to cancel the order?

1. Select the option "My orders".
2. Select the order you want to cancel, and click on it to open the order card.
3. In the order card, click on the "Cancel order" button.

Money for the canceled order will be returned to you within 7-14 business days.

How to cancel an order

You can cancel the order within 2 hours from the moment of payment, while it is in the status of "Paid." If 2 hours have already passed and the order has passed to the status "Confirmed", it can not be canceled. How do I cancel my order?

1. Go to "My orders".
2. Select the order you want to cancel and click on it to open the order card.
3. In the order card, click on the "Cancel order" button.

The money for the canceled order will be returned to you within 7-14 business days.

My orders have disappeared!

Don't worry, the orders cannot completely disappear! What should I do?

1. Make sure that you sign in with the same account that you used when making your purchase through Facebook or Google account.
2. If you signed in, but your orders are still not being displayed in My orders, please contact our Customer Support. Make sure to provide the email address or phone number you used when making the purchases -- this information will help our CS agents to find your orders in our database. Thank you!

When will my order be shipped?

If your order has a 'Confirmed' status, then the seller is already preparing it for shipment. We give sellers 12* days to send the parcel and provide us with a tracking number. If 12* days have already passed and the order is still in the 'Confirmed' status, please contact our Customer Support to request a refund. You can do this by clicking the chat button in the upper right corner. * Some orders may have increased fulfillment times - for example, orders made with Chinese merchants on or after January 18th. We thank you for your patience and will do our best to ship your items quickly as soon as it's possible.

Are the goods sent separately or together?

Even if you ordered goods from one seller, he may send them at different times and in different packages. Why?

• The goods may be stored in different warehouses, which are located in different parts of the country.
• Perhaps one of the items is in stock, so it's sent immediately, and the other is temporarily out of stock.

You can tell if the goods are shipped in one package or not by the same tracking number.

Where is my order now?

You can find out where your order is in the Joom app.

1. Go to My Orders.
2. Select the item you want to track to open the order information.
3. Click "Show more" to see the tracking number and the package's journey from China to you.

I cannot track my order!

If the tracking number does not work, do not worry. In some cases, sellers use "virtual" tracking numbers that operate only in China and are no longer recognized by the postal services as soon as the parcel crosses the border. Despite this, the goods will arrive at your post office intact. If 100 days have passed since the purchase, and the goods have not made it to the post office, please leave us a request for a refund! How do I request a refund for non-delivery?

1. Go to My Orders.
2. Select an order that was not delivered within 100 days.
3. In the order card, click "No". A new window opens, in which you will be asked to enter your e-mail address.
4. After you do this, Joom's Customer Support will receive your request for a refund and process it within 24 hours.

I accidentally marked my order as delivered!

Did you mistakenly mark the goods as delivered? No worries!

1. If 100 days have not passed since the order was placed, your package is still on the way. An erroneous status will not affect its delivery in any way.
2. If it has been 100 days since the moment of placing the order, but you have not received it , please, contact our Customer Support, explain your situation and request a refund for non-delivery.

How to mark an order as delivered and leave a review

You can mark the order as delivered, as well as evaluate the quality of the goods. This is very simple:

1. Go to My orders.
2. Select the order.
3. Mark the order as delivered by clicking on the "Yes" button.
4. Leave a review and evaluate the product.

We remind you that this function is available for 15 days after the purchase.

My order hasn't been delivered yet! What should I do?

If 100 days have passed since the purchase, and the goods have not arrived at your post office, please leave a request so that we can process a refund. How do I request a refund?

1. Go to My Orders.
2. Select an order that was not delivered within 100 days.
3. In the order card, click "No". A window appears in which you will be asked to enter your email address.
4. After you do this, a refund request will be sent to our Customer Support.

When will I get my money back? The money will be returned to the account from which you paid, within 14 days after the order changes its status to "Refunded." Can my refund request be refused? Yes, it may be refused if more than 115 days have passed since the moment of placing your order and the warranty period for it has already expired.

The money-back guarantee in case of delivery is outside of our time commitment

We give sellers and postal services 100 days to deliver you the parcel. If 100 days have passed since the moment of placing the order, and the goods have not arrived at your post office, please leave a request so we can process a refund. When will I get the money? The money will be returned to the account from which you paid within 14 days after the order changes its status to "Refunded." Can my request be refused? Yes, it may be refused if more than 115 days have passed since the moment of placing your order and the warranty period has already expired. IMPORTANT: If you are afraid to miss the end of the warranty period, make sure that you enable push notifications in the app settings! We send reminders on the 100th day after placing the order. In addition, the warranty period is indicated in the order card, which you can find on the website in your profile. How can I leave a request for a refund?

1. Go to "My orders".
2. Select an order that was not delivered within 100 days.
3. In the order card, click "No". A window appears in which you will be asked to enter your email address.
4. After you do this, a refund request will be sent to our Customer Support..

The product quality is very low! What should I do?

If you received a defective product (torn, broken), please, contact our Customer Support! We will analyse the situation and decide on a partial or full refund. How do I send a support request?

1. Go to My Orders.
2. Choose the order that you are not satisfied with
3. Click on the "Question by order" button in the order card, and then on the chat button in the upper right corner to start a chat with the support team.
4. Describe the product you received and attach photo proof of your dispute.

IMPORTANT: Quality claims are accepted within 30 days after you receive the goods. IMPORTANT: Our Customer Support agent may ask you to provide additional evidence, such as photos or videos. Can my refund request be denied? Yes, if:

• more than 30 days have passed since the goods were delivered;
• the quality of the goods corresponds to the description provided by the seller;
• The defect of the goods cannot be identified on the provided photos / videos;
• photos are air-brushed.

When will I get money back? The money will be returned to the account from which you paid, within 14 days after the order changes its status to "Refunded."

The goods did not arrive complete or the wrong product arrived

Unfortunately, sometimes sellers make mistakes: they send goods of the wrong color or of the wrong size. If this is the case, please, contact our Customer Support! We will review the situation and proceed with a partial or full refund. How do I send a support request?

1. Go to My Orders.
2. Choose the order with which you are not satisfied.
3. Click on the "Question by order" button in the order card, and then on the chat button in the upper right corner to start a chat with Customer Support.
4. Describe the product you received and attach proof - a photo.

IMPORTANT: Claims are accepted within 30 days after you receive the goods. IMPORTANT: Customer Support agents may request additional evidence, such as photos or video of the product, as well as a photograph of the parcel showing its weight and tracking number Can my refund request be denied? Yes, if:

• more than 30 days have passed since the goods were delivered to you;
• you made a mistake and indicated an incorrect color or size when placing an order;
• the difference between what you ordered and what you received cannot be seen on the provided photos/videos;
• photos are air-brushed.

When will I get the money back? The money will be returned to the account from which you paid, within 14 days after the order status is changed to "Refunded."

I want to return my order

If you don't like your ordered item, or it did'nt fit, you can return it within 30 days after delivery. How to return the item?

1. Contact our Customer Support. Please, provide the order number for the item you want to return and the reason.
2. Our Customer Support agent will send you the address of the seller that you need to return the goods to.
3. After you send the goods to the seller, please, provide the parcel tracking number and a photo of the receipt to our Customer Support.
4. Our Customer Support will proceed with the refund.

IMPORTANT: Joom does not cover the cost of shipping the goods back to the seller in China. How to contact Customer Support?

1. Go to My Orders.
2. Select the item you would like to send back to the merchant.
3. Click on the "Question by order" button in the order card, and then on the chat button in the upper right corner to start a chat with the Customer Support.
4. Describe your situation and ask for the seller's address.

Can my refund request be denied? Yes, if:

• more than 30 days have passed since the goods were delivered to you;
• you sent the goods without having received the seller's address from our Customer Service;
• you weren't able to provide a valid tracking number.

When will I get my money back? The money will be returned to the account from which you paid, within 14 days after the order changes its status to "Refunded."

I haven't received my refund

If the status of your order is "Refunded", then the refund from Joom has been procedeed. The money will be credited to your account within 14 calendar days. Why does it take so long? We are used to think that payments on the card are instant, but this is not always the case. When you buy goods in a store, the bank immediately blocks the purchase amount on your account and sends an SMS-message about the charge, but in reality the money is transferred to the seller in a few hours or even days. Therefore, the reverse process - the return of money to the client - also takes time. If 14 days have passed, but you still did not receive a sms-notification of a refund, please check the detailed statement of your account for the return date + 14 days. If there is no data of the refund in the detailed statement, please, contact our Customer Support and provide us with the said statement so that we could analyse the issue. Thank you!

Can I contact the seller?

At the moment, you cannot contact the seller through Joom. But you can contact our Customer Support! How many languages does Joom Customer Support speak? Our agents know eleven languages so far:

• English;
• French;
• Spanish;
• German;
• Portuguese;
• Russian;
• Polish;
• Thai;
• Italian;
• Turkish;
• Romanian

How can I contact your Customer Support? Profile >> Support >> click on the chat icon in the upper right corner. Also you can contact us via [email protected] or enter the platform joom.helpshift.com and click the button " Contact us".