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SHIPMENTS

SHIPPING METHODS AND COSTS

Orders are shipped with UPS and delivered exclusively on weekdays during office hours, from Monday to Friday, excluding national and local holidays. On other occasions, such as holidays, the processing times may be slightly longer.

Please remember that the order shipping address must coincide with the country selected to browse the website. You can change the country on the menu on the bottom left-hand side. The shipping address cannot be changed once the order has been made. All orders are processed automatically and we cannot alter the shipping and delivery times.

There are two different shipping methods on Geox.com: standard and express.*

For express shipments, orders made by 12:00 (GMT+1) are delivered within the following 2 working days. Orders made after 12:00 (GMT+1) are delivered within the following 3 working days.

* Please add an extra day for delivery for orders from remote areas.

Shipping costs and times for each country are indicated below. The shipment times are calculated from the moment when the order is delivered to the courier.

COUNTRY TYPE WORKING DAYS COSTS Italy* standard 1-2 working days free express following business day € 14.90 Monaco standard 1-2 working days € 9.90 express 1-2 working days € 24.90 Slovenia standard 1-2 working days € 14.90 express 1-2 working days € 35.00 Austria standard 2-3 working days free express 1-2 working days € 24.90 Belgium standard 2-3 working days € 14.90 express 1-2 working days € 24.90 Luxembourg standard 2-3 working days free express 1-2 working days € 24.90 Netherlands standard 2-3 working days free express 1-2 working days € 24.90 Switzerland standard 2-3 working days CHF 11.00 express 1-2 working days CHF 27.00 France standard 2-4 working days free express 1-2 working days € 24.90 Germany standard 2-4 working days free express 1-2 working days € 24.90 Spain standard 2-4 working days free express 1-2 working days € 24.90 Denmark standard 3-4 working days 111 DKK express 1-2 working days 261 DKK Portugal standard 3-4 working days € 9.90 express 1-2 working days € 24.90 Slovakia standard 3-4 working days € 14.90 express 1-2 working days € 35.00 Hungary standard 3-4 working days Ft 2250 express 1-2 working days Ft 7200 Greece standard 3-5 working days € 14.90 express 1-2 working days € 35.00 Sweden standard 3-5 working days 137 kr express 1-2 working days 322 kr United Kingdom standard 3-5 working days free express 1-2 working days £ 19.90 Estonia standard 4-5 working days € 14.90 express 1-2 working days € 35.00 Ireland standard 4-5 working days € 9.90 express 1-2 working days € 24.90 Latvia standard 4-5 working days € 14.90 express 1-2 working days € 35.00 Lithuania standard 4-5 working days € 14.90 express 1-2 working days € 35.00 Czech Republic standard 3-6 working days 385 Kč express 1-2 working days 905 Kč Finland standard 4-7 working days € 14.90 express 1-2 working days € 35.00 Bulgaria standard 5-7 working days 40.00 leva express 1-2 working days 77.00 leva Croatia standard 2-5 working days 85.00 kn express 1-2 working days 290.00 kn Romania standard 4-5 working days 96.00 L express 1-2 working days 185.00 L

Please note that we do not ship to the following countries: Madeira (Portugal), Canary Islands (Spain), Channel Islands and DOM TOM territories (France).

TRACKING SHIPMENTS

You can track shipment of your order using the tracking number sent by e-mail; alternatively, if you are a registered customer, you can check it directly from your Account. We will send you an e-mail confirming shipment as soon as the order leaves our warehouse. Please remember that it can take up to 24 hours before it is possible to track your package.

NB: if the courier is unable to deliver your order, a new attempt at delivery will be made on the next working day, for a total of three attempts. If the delivery cannot be made, the order will automatically be returned to our warehouse and the order amount will be refunded according to the payment method used. If the courier is unable to deliver your order, you will be left a failed delivery notice containing the address of the UPS Access Point near you, where you can collect your order. If you do not collect it, the order will automatically be returned to our warehouse.

RETURNS AND REFUNDS

If you have any questions or if you have difficulty printing the return label, call us on 00800 43694369 and we will be happy to help. The service is available Monday to Friday, from 09:00 to 18:00 (GMT+1).

If you are not completely satisfied with your purchase, you can return one or more articles within 14 days of delivery of the order.
The article must be returned in the same conditions in which you received it, with all the tags still attached and in a single box.

INSTRUCTIONS FOR SHIPPING A RETURN

Returns with UPS (free)

• - Package the articles carefully in the original order packaging, if possible, otherwise use appropriate packaging.
  - Create your Return Authorisation Number (RAN) in the orders section of your Personal Area or click here if you are not registered. Please remember that you have to wait 24 hours from the delivery of your order to request the RAN.
  - Apply the return label to the outside of the package, making sure you completely cover the UPS label present. You will receive an e-mail with instructions on how to print the label at the end of the on-line return procedure or, alternatively, obtain it in the orders section of the Personal Area or at the following link if you are not a registered user.
  - If you are sending the return from a non-EU country, you will receive the 'Return Proforma Invoice' via e-mail, which you must compile and give to the driver at the moment of collection or to the assistant at the UPS access point.
  - Call the UPS courier to organise collection or deliver the package to the UPS Access Point.
  - We recommend that you note down the tracking number present on the return label in order to track your shipment on the UPS website.

Returns using a courier of your choice

You can choose another courier service if you prefer, but we cannot refund the return shipping costs if you do. If you decide to use another courier service, follow the procedure below:

• - Create your Return Authorisation Number (RAN) in the orders section or by clicking here. Please remember that you have to wait 24 hours from the delivery of your order to request the RAN.

• - Fill out the 'Return Proforma Invoice' available at this link. There are guidelines in the 'How to fill out the Return Proforma Invoice' paragraph to help you fill out this document.

• - Insert the filled out 'Return Proforma Invoice' inside the package used to return the merchandise. If you are sending the return from a non-EU country, give a second copy to the courier.

• - Contact your preferred courier service to organise shipment of the return.

• The shipping address is Geox SPA c/o Xlog srl, Signoressa di Trevignano, 31040, Treviso (TV), Italy.

If you are returning shoes with lights, please attach the 'hazardous goods' label present inside the package received to the outside of the packaging.Limitations for returns:

• - It is not currently possible to return a product purchased on Geox.com to a store;

• - If you have purchased products at one of our authorised retailers, contact the store directly to find out their returns policy;

• - You cannot exchange the products;

• - If you are returning products with batteries that have been delivered to you with a package labelled , attach the adhesive label present inside the package received to the return packaging.

• - Each RAN must only contain the products in the order and products linked to different orders cannot be returned in a single package.

• - The return must be sent from the same country where the order was made.